Where to go for help
- If you're already a Governor customer, sign in for help on your account or to send a secure message.
- You can also refer to the Key Features and Terms & Conditions. You may find it helpful to print a copy off.
- If you want to ask us a specific question not covered below, please contact us.
FAQs about Governor
How can I open an account with Governor?
Why have you stopped accepting new customer applications?
We have not gone into administration. Rest assured existing customers will continue to receive the same level of service they have received up to now.
How does this affect existing customers?
We have sent a secure message to all of our existing customers providing more information about how this affects their account.
Is my money safe with Governor?
The money in your Governor account is always held with deposit takers who are members of the Financial Services Compensation Scheme (FSCS). To find out more about how the FSCS can help protect your savings, please go to www.governormoney.com/fscs-protection
Governor has taken numerous steps to ensure the safety and security of your money. We have processes in place to avoid fraud and use encryption to keep your data safe.
To prevent fraudulent withdrawals, you may only withdraw money from your Governor account to your nominated bank account, which must be in your name. The only exception to this is for cash ISA money, which may be transferred to another provider.
What happens to my money at maturity?
Once your existing product(s) mature your invested money will be transferred back into your standard savings, joint savings or cash ISA pot (depending on what product you originally chose). You will then be able to withdraw your money to your nominated back account or transfer out if you have a cash ISA. Be careful if you are withdrawing Cash ISA money from your account - unless you fill in an ISA transfer form you will lose the tax free status of the money.
Can I withdraw my un-invested money?
Un-invested money can be withdrawn to your nominated bank account at any time. If it is left un-invested you will receive 0.15% AER interest.
If the money is invested in a product, you should check the product details to see how quickly you'll be able to access your money. For Standard savings products, you won't be able to access your money before the term is up. For cash ISA products, early access is on closure only and subject to a breakage fee.
How do I transfer out?
Will Governor offer advice about what to do with my money?
How do I contact you?
Phone lines open Mon - Fri 9am - 5pm. Call charges apply. These are dependent on your provider’s tariff and are likely to be more from mobile phones. For more information, please contact your provider.