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Queries about your account

Send us a secure message

If your query relates to your account, sign in and send us a secure message. This way we can ensure your details are kept secure at all times.

Alternatively you can

  • Call us on 0845 121 3315 from Mon-Fri 9am-5pm
    Call charges apply. These are dependent on your provider’s tariff and are likely to be more from mobile phones. For more information, please contact your provider.
    Calls may be recorded for training and monitoring purposes.
  • Write to us at: Governor, PO Box 5354, Brighton BN50 8EJ


Complaints policy

We take all complaints seriously and aim to answer them as soon possible.

Download our complaints policy >

There is a central European ‘portal’ which can redirect a complaint to the appropriate industry Ombudsman (e.g. Financial Ombudsman Service). This is aimed at helping EU residents who purchased a product online from a provider based in another EU country. It is always best to contact the product provider first but for further information go to


Media enquiries

Please direct all media enquiries to Louise Vaughan at Blue Rubicon on 020 7260 2700 or


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